Lindsay Madden (Letters March 25) refers to Nedbank not being prepared to change coins for notes. This is untrue and Nedbank policy clearly states that change-for-change will be provided to clients and non clients.
Nedbank client service GM Doug Hardie says the information provided to Madden contradicts Nedbank's policy of assisting clients and non-clients with requests to change coins for notes and vice versa. Where a large number of coins are changed it may be necessary to make prior arrangements with the branch. This was an isolated incident and we apologise to Madden for the misunderstanding.
